At FloristNepal, your privacy and trust are very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, mobile application, or place an order with us. By using our services, you agree to the practices described below.
1. Information We Collect
We may collect the following information when you interact with us:
- Personal Information: Name, phone number, email address, billing and delivery address.
- Payment Information: Payment details (processed securely through third-party gateways; we do not store your card/bank details).
- Order Information: Products you purchase, delivery date, recipient’s name, phone number, and address.
- Technical Information: IP address, browser type, device information, and cookies for improving website performance.
2. How We Use Your Information
Your information may be used for:
- Processing and delivering your orders.
- Communicating order updates, offers, and services.
- Improving our website, products, and customer service.
- Preventing fraud, unauthorized access, or misuse of our services.
3. Sharing of Information
We do not sell or rent your personal data. However, we may share your information with:
- Delivery Partners: To fulfill your order.
- Payment Gateways: To securely process transactions.
- Legal Authorities: If required by law or to protect our rights.
4. Cookies & Tracking
Our website may use cookies to:
- Improve browsing experience.
- Remember user preferences.
- Analyze website traffic and usage patterns.
You may disable cookies in your browser, but some features may not work properly.
5. Data Protection
We take appropriate security measures to protect your personal information. However, no online transmission or storage is 100% secure.
6. Your Rights
You have the right to:
- Access, update, or delete your personal data.
- Opt out of promotional emails or messages.
- Contact us regarding privacy concerns.
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy policies or practices.
8. Changes to Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on our website.
9. Contact Us
If you have any questions about our Privacy Policy, please contact us at:
📧 Email: info@floristnepal.com
📞 Phone: +977-9849309868
🏢 Address: Kathmandu, Nepal